How do I return an item?
Please review the Terms & Conditions page which governs the terms of sale. Specifically the following sections:
4. Customers may cancel any orders before shipment has been made. Cancellation requests after we have shipped and before customer has received product(s) will be charged freight. The customer must then return the product freight pre-paid with the original packaging unopened to receive a full refund on the goods minus freight. Insuring goods is the customer's responsibility. Request for exchange or credit of non-defective goods after receipt will be charged a restocking fee of 20% minimum within the first 30 days. We do not give refunds. If market prices have dropped then the restocking fee will be higher. CDs and DVDs are not returnable unless we made an error when filling the order. Otherwise all CD and DVD sales ARE FINAL.
If you still wish to return an item please contact us with as much information as possible so that we can determine the best way to handle your return. You may email us at email@example.com or by phone at 800-860-2376